Get Support and Answers

With the iScanner app, no questions will be left unanswered. It has an extensive FAQ section and a friendly support team that will address all your concerns.

FAQ

Choose your platform:

How to scan?
  1. Open the app and tap at the bottom of the screen
  2. Tap Camera
  3. Choose what you want to scan: Documents, ID Card, or Passport
    • DocumentsAim your camera at the document. Fit the document into the screen. The app will detect borders and take a photo automatically (automatic border detection is enabled by default);
    • ID Card, PassportAim your camera at the document. Fit the document into the screen. The app will detect the borders and take a photo automatically (automatic border detection is enabled by default);
  4. You can scan another page to add it to your document or tap the icon in the lower right corner to go to your scan
    • Please note that multipage scanning is only available for users with a subscription.
  5. Tap Save
  6. Tap Done to create your document

The settings that you can apply to your scans are described in greater detail in the other sections of the FAQ.

How to scan QR code?
  1. Open the app and tap at the bottom of the screen
  2. Tap Camera and choose QR CODE mode
  3. Aim your camera at a QR code and fit the code into the borders. Wait for the app to automatically scan the code and display the information connected to it.

QR Code

Depending on the data stored in the code, you can:

  • Open the link
  • Tap to see more details
  • Copy the QR code information
  • Export the QR code information
  • Clear scan results
How to count similar objects with iScanner?
  1. Open the app and tap at the bottom of the screen
  2. Tap Camera and choose the COUNT mode
  3. Aim your camera at the similar objects you want to count. Fit them into the borders. Then tap the Shutter button
  4. Fit 1 of the items into the frame. You can do it by adjusting the frame or by zooming the photo in and out. Then tap COUNT
  5. You’ll see the counting result on the screen
    • Tap or in the upper right corner to manually add objects to or remove them from the result
    • Tap to undo the correction
  6. Tap the result in the lower right corner to get the resulting image. You can choose one of the common paper sizes and rotate the image. Tap Done to move to the Edit screen
  7. If needed, edit the image: adjust page borders, correct distortions, change the color mode. When finished, tap Done to create a document.
How to solve math problems with iScanner?

Please note that MATH mode is only available for users with a subscription.

  1. Open the app and tap at the bottom of the screen
  2. Tap Camera and choose the MATH mode
  3. Aim your camera at the math expression (handwritten or typed). Fit the expression into the borders, adjust the borders if needed. Then tap the Shutter button
  4. Wait for the app to scan the expression. Once your expression appears in the highlighted area below, check it and tap Next
  5. On the next screen, you’ll see the solution to the expression
    • Tap to show a graph or to hide it. Tap Done to save it as a document
    • Tap to scan another expression.

How to solve math problems with iScanner?

How to measure objects and area with iScanner?

To take a single measurement:

  1. Open the app and tap at the bottom of the screen
  2. Tap Camera and choose the AREA mode
  3. Move your device around until a circle with a white dot appear
  4. Place the white dot over the starting point and tap
  5. Move your device to the endpoint and tap again. Tap if you need to undo the measurement
  6. Tap the icon in the lower right corner to open the document with the measurement. On this screen, you can choose one of the common paper sizes, change measure units, rotate the document, or delete it.

How to measure objects and area with iScanner?

To calculate the area of the object:

  1. Keep measuring all sides of the object. If necessary, undo the most recent measurement, or start over ;
  2. Place the endpoint dot over your start point to complete measurement
  3. ap the icon in the lower right corner to open the document with the area measurement. On this screen, you can choose one of the common paper sizes, change measure units, rotate the document, or delete it
How can I add documents from my device?
  1. Tap at the bottom of the screen
  2. Tap Photos
  3. Choose one or several pictures from All Photos
  4. Tap the “plus” button in the lower left corner to add another page. Or tap the icon in the lower right corner to go to your document
    • Please note that multipage documents are only available for users with a subscription.
  5. Tap Save
  6. Tap Done to create your document.

The settings that you can apply to your documents are described in greater detail in the other sections of the FAQ.

How can I use camera for scanning?

The following camera features will help you to improve scan quality:

  • Flashlight will be helpful if the lighting is poor.
  • Automatic border detection
    • If this option is enabled, the app will automatically detect the borders of the document and will take a photo. You will be able to adjust the borders later on the Page Setup screen.
    • Automatic border detection fits best if you put the document against a contrasting background.
    • If disabled (i.e. Manual mode is active), you will need to tap the Shutter button yourself to take a photo.
  • Grid will help you align the document you are scanning.

How can I use camera for scanning?

How to scan documents in full color?

By default, documents are scanned in black and white. But you can change the color mode on the Scan Settings screen.

  1. Scan a document;
  2. Adjust page size if needed and tap Save;
  3. On the Scan Settings screen, tap the color wheel at the bottom bar to change the scanning mode (grayscale, color, etc). Tap Save.
    • Please note that the chosen color mode will be saved and applied to future scans by default unless you change it again;
  4. Tap Done to create the document.

How to scan documents in full color?

How can I share or edit documents?

Open a document to see the available app features:

  1. Set and remove PIN for the document;
  2. Change the document name;
  3. Switch the page view;
  4. Edit the document: share, paste, copy, cut and delete pages;
  5. Export the document;
  6. Edit the document: adjust page borders, correct distortions, change the color mode;
  7. Add new pages to the document;
  8. Sign the document;
  9. Recognize text from the document with OCR

How can I share or edit documents?

How to adjust page borders?
  1. Open the document
  2. Tap the Edit button
  3. Tap the Crop button

On this screen, you can:

  1. Set the predefined document size: a regular document, ID or Passport.
  2. Manually adjust the borders of the scan by dragging them where you see fit;
  3. Change the borders to full screen or restore initial border settings;
  4. Choose one of the common paper sizes;
  5. Rotate the photo.

When you’re done with the page setup settings, tap Done.

How to adjust page borders?

How to change the color mode of a document?
  1. Open the document
  2. Tap the Edit button
  3. Tap the color wheel to change the scanning mode (grayscale, color, etc). You can also tweak the brightness and contrast of the scan.
    • Please note that after you set up a new color mode, it will be saved and applied to future scans by default unless you change it again;
  4. Tap Done to save your changes;
  5. Tap Done again to leave the Edit mode.

How to change the color mode of a document?

How to export documents to other apps and cloud services?
  1. Open the document
  2. Tap the Share button
  3. Choose to export as PDF, JPG, or TXT or send to the Fax app;
  4. Select one of the presented export options.

If you want to export a single page or a number of specific pages: tap the Edit in the upper right corner; choose the page(s) you want to export and then export it/them exactly as described above.

How to email a document to other people?

Make sure you’ve entered your email in your device Settings.

  1. Open the document
  2. Tap the Share button
  3. Choose to export as PDF, JPG, or TXT;
  4. Select the Email option.
  5. Tap Send.
How to set my email in the device settings?

Before you send an app document by email, make sure you have set up your email in your device settings. To do so, follow these steps:

  1. Open the Settings app on your device;
  2. Tap Mail;
  3. Tap Accounts;
  4. Tap Add Account;
  5. Log in with your email and password.

After that, you can send app documents by email.

Why doesn’t my email letter reach the recipient?

There can be several reasons for this:

  1. You didn’t set your email in the device Settings.
  2. There is no Internet connection. Try to restart your Internet connection and try again.
  3. It’s not possible to connect to the mail server at this time. Try to sign out from your mail. If the problem still exists, try to check your mail later. Also, you can open the mail app on your device, go to the Sent folder > tap on the required letter. The letter will be sent again automatically.
How to add pages to an existing document?

To add more pages to an existing document, follow these steps:

  1. Open the document;
  2. Tap the Add button
  3. Choose an existing photo from Photos or take a photo with your Camera.

After that, you can apply the necessary settings to your newly added pages as described in the previous sections of the FAQ.

How to restore purchases?

If you have an active subscription within the app, restore it by following these steps:

  1. Open the iScanner app on your device;
  2. Tap the Settings button in the top left corner;
  3. Tap Restore Purchases. Enter your Apple ID and password to restore your subscription.
How to send documents to yourself via iScanner?

Make sure you’ve entered your email in your device Settings.

To do so, follow these steps:

  1. Launch Settings on your device;
  2. Scroll down and tap Mail;
  3. Tap Accounts;
  4. Tap Add Account and select your email provider;
  5. Enter your email and password.

After that, you can send documents to yourself via Scanner App. Follow these steps:

  1. Open a document;
  2. Tap the Share button
  3. Choose to export a file as PDF, JPG, or TXT;
  4. Select the Email to Myself with Scanner App option.

You can also use Email to Myself with Scanner App option in other apps.

How to make Siri Shortcuts for iScanner?
  1. Open app Settings > Add to Siri;
  2. On the Add to Siri screen, choose the shortcut from the list;
  3. You can use the existing shortcut phrase or create your own. The phrase will prompt Siri to run the shortcut.
  4. Tap Add to Siri;
  5. To run the shortcut, say “Hey Siri” and then say the shortcut phrase.

How to make Siri Shortcuts for iScanner?

How to transfer iScanner and all the documents to a new device?

All the documents that you scan or create within the app are stored on your device only. That means you can’t transfer your data just by installing iScanner on your new device. However, you can do it by backing up your iPhone data via iTunes or iCloud.

iTunes Backup and Restore

To back up all the apps on your device, including iScanner, follow these steps:

  1. Connect your device to your computer. On a Mac with macOS Catalina 10.15, open Finder, and then tap the name of your device in the sidebar. On a PC or Mac with macOS Mojave 10.14 or earlier, open iTunes;
  2. Tap Back Up Now;
  3. To restore iScanner on your new device, tap Restore Backup on the Finder or iTunes screen (see item 1) and select the most recent backup from the list.

Your phone will be restored with all the apps, from your previous device, including iScanner.

iCloud Backup and Restore

To back up all the apps on your device, including iScanner, follow these steps:

  1. Tap Settings > [your name] > iCloud. For iOS 10.2 and earlier, open Settings > scroll down > iCloud;
  2. Scroll down and tap iCloud Backup. For iOS 10.2 and earlier, tap Backup;
  3. Make sure that iCloud Backup is turned on;
  4. Tap Back Up Now.

After that, make sure to turn on backup to iCloud for iScanner. Open Settings > [your name] > iCloud > turn the switch on for iScanner.

You can restore the app during your new device’s initial setup:

  1. Turn on your new device and follow the instructions;
  2. On the App & Data screen, tap Restore from iCloud Backup;
  3. Sign into iCloud with your Apple ID;
  4. Tap Next and select the most recent backup.

Your phone will be restored with all the apps, from your previous device, including iScanner.

How to scan?

To start scanning a document:

  1. Tap the “plus” button at the bottom of the screen;
  2. Tap Camera to open the Camera view;
  3. Aim your camera at the document you want to scan – the app will detect its borders and take the photo automatically (automatic border detection is enabled by default);
  4. Tap the Next button in the bottom right corner of the screen;
  5. Tap Save to create your document.

To import a photo from Gallery:

  1. Tap the “plus” button at the bottom of the screen;
  2. Tap Gallery and choose a photo;
  3. Tap Done;
  4. Tap Save to create your document.

The settings that you can apply to your scans are described in greater detail in the other sections of the FAQ.

Helpful camera features

The Camera view has the following features:

  • Flashlight will be helpful if the lighting is poor.
  • Automatic border detection
    • If this option is enabled, the app will automatically detect the borders of the document and will take a photo. You will be able to adjust the borders later on the Page Setup screen.
    • Automatic border detection fits best if you put the document against a contrasting background.
    • If disabled (i.e. Manual mode is active), you will need to tap the Shutter button yourself to take a photo.
  • Grid will help you align the document you are scanning.

Helpful camera features

Document screen features

On the Document screen, you can:

  1. Change the document name;
  2. Set and remove PIN for the document;
  3. Edit and move the document:
    • share, re-order, and delete pages;
    • select all pages to move the document to another folder.
  4. Switch between two document views;
  5. Export or print the document;
  6. Edit the document: adjust page borders, change the color mode, delete pages from the document;
  7. Add new pages to the document;
  8. Sign the document;
  9. Recognize the text from the document with OCR.
    • Please note that OCR is only available for users with a subscription.

Document screen features

How to adjust the borders of a page?

You can adjust the borders, rotate the page, and choose one of the common paper sizes on the Crop and Resize screen. To open this screen:

  1. Open the document;
  2. Tap the Edit button ;
  3. Tap the button.

Note that you can also apply the Crop and Resize settings after you’ve scanned a document or added a file from Gallery.

On the Crop and Resize screen, you can:

  1. Manually adjust the borders of the scan by dragging them where you see fit;
  2. Change the borders to full screen or restore i§nitial border settings;
  3. Keep the original document size or choose one of the common paper sizes;
  4. Rotate the page.

When you’re done with the Crop and Resize settings, tap Save.

How to adjust the borders of a page?

How to fully edit the page of an existing document?

You can do this on the Scan settings screen. To open it:

  1. Open the document;
  2. Tap the Edit button .

On this screen, you can:

  1. Open the Crop and Resize screen;
  2. Adjust the color scheme;
  3. Tweak the brightness and contrast of the scan;
  4. Delete a page.

To cancel changes, tap the Back button in the upper left corner. When you’re done with the adjustments, tap Save.

How to fully edit the page of an existing document?

How to export scanned documents?

To export a scanned document, do the following:

  1. Open the document;
  2. Tap the Export button ;
  3. Choose the format that you want to use when exporting;
  4. Select one of the presented export options.

If you want to export a single page or a number of specific pages, tap the Edit button ; choose the page(s) you want to export and then export them exactly as described above.

How to add pages to an existing document?

To add more pages to an existing document, follow these steps:

  1. Open the document;
  2. Tap the Add Pages button ;
  3. Choose whether to add pages with Camera or select them from Gallery;
  4. Choose an existing photo from Gallery or take a photo with your Camera.

After that, you can apply the necessary settings to your newly added pages as described in the previous sections of the FAQ.

How to recognize text from a document with OCR?

Please note that OCR is only available for users with a subscription.

With the help of OCR function, you can recognize text from a scanned document, edit and export it as a TXT file.

  1. On the Document screen tap the OCR icon ;
  2. Make sure you have the necessary language pack installed (A);
  3. Tap Recognize (B) and wait for recognition to complete. Please note that it may take a while to recognize the text;
  4. After the text has been recognized, you can view and edit it in the lower part of the screen. Please note that if you tap Recognize again, the recognition process will start anew and the previous result won’t be saved;
  5. When the recognized text is ready, you can export it (C) in the .txt format.

How to recognize text from a document with OCR?

How to count similar objects with iScanner?
  1. Open the app and tap at the bottom of the screen
  2. Tap Camera and choose the COUNT mode
  3. Aim your camera at the similar objects you want to count. Fit them into the borders. Then tap the Shutter button
  4. Fit 1 of the items into the frame. You can do it by adjusting the frame or by zooming the photo in and out. Then tap COUNT
  5. Уou’ll see the counting result on the screen
    • Tap or in the upper right corner to add objects to or remove them from the result manually
    • Tap to undo the correction
  6. Tap the result in the lower right corner to get the resulting image. You can choose one of the common paper sizes and rotate the image. Tap Save to go to the Edit screen;
    After that, you can apply the necessary settings to your document as described in the previous FAQ sections.
How to solve math problems with iScanner?

Please note that MATH mode is only available for users with a subscription.

  1. Open the app and tap the at the bottom of the screen;
  2. Tap Camera and choose the MATH mode;
  3. Aim your camera at the math expression (handwritten or typed). Fit the expression into the borders, adjust the borders if needed. Then tap the Shutter button;
  4. Wait for the app to scan the expression. Once your expression appears in the highlighted area below, check it and tap Next;
    How to solve math problems with iScanner?
  5. On the next screen, you’ll see the solution to the expression.
    • Tap to see the detailed solution (available only for some expressions). Tap Save to save it as a document.
    • Tap to scan another expression.
How to scan QR code with iScanner?
  1. Open the app and tap at the bottom of the screen
  2. Tap Camera and choose QR CODE mode
  3. Aim your camera at a QR code and fit the code into the borders. Wait for the app to automatically scan the code and display the information connected to it.

QR Code

Depending on the data stored in the code, you can:

  • Open the link
  • Tap to see more details
  • Copy the QR code information
  • Export the QR code information
  • Clear scan results

Advantages of the Pro-Version

Pro version
Unlimited amount of documents
MATH mode
COUNT mode
No export limitations
OCR
No advertisements
Batch scanning
Free version
Unlimited amount of documents
MATH mode not available
COUNT mode not available
Export limitations
OCR not available
Advertisements present
Only one scan at a time

Advantages of the Pro version

Pro version
Unlimited amount of documents
No export limitations
OCR
No advertisements
Math Solver mode
Сount mode
Free version
Unlimited amount of documents
Export limitations
OCR is not available
Advertisements present
Math Solver mode is not available
Count mode is not available