Refund Policy

Last updated: August 2025

I. INTRODUCTION. THE SCOPE OF APPLICATION

Welcome to our Refund Policy. This document is incorporated by reference into our Subscription Terms and constitutes an integral part of them. We encourage you to read this Refund Policy carefully to learn how refunds work for iScanner subscriptions purchased directly on the Website available at https://iscanner.com/ (hereinafter, the “Website”). The Refund Policy explains who is eligible for a refund, how to request one, and other key conditions that may apply.

Please note that this Refund Policy applies exclusively to iScanner subscriptions purchased via the Website. It does not govern the refunds for subscriptions that may be purchased via one of the iScanner Apps (for iOS or Android).

Therefore:

• If you purchased an iScanner subscription on the Website and want to clarify refunds regulations, this Refund Policy applies to you;
• If you purchased a subscription within our iScanner App for iOS, all refund issues are handled by Apple. Please follow the relevant instructions outlined in this Apple support Article;
• If you purchased a subscription within our iScanner App for Android, refund issues are governed by Google Play’s Refund Policy.

II. REFUND ELIGIBILITY AND NON-REFUNDABLE CASES

Our Standard Refund Approach. Our general policy is that subscriptions purchased on the Website are non-refundable.

Mandatory Consumer Rights. However, we strive to handle every refund request in good faith. This Refund Policy does not override any mandatory rights to a refund that are guaranteed by the laws of your country of residence. If you reasonably believe that you are entitled to a refund under the mandatory laws on consumer protection applicable in your jurisdiction, we are committed to upholding that right. In order to establish that such mandatory law requirements apply, we may need you to provide information that helps us to confirm their applicability to your case and to verify the basis of your request. This procedural step ensures that we can properly assess and fulfill our legal obligations to you. We encourage you to review your local consumer rights to returns and refunds before submitting a request.

Non-refundable Cases. Before applying for a refund, you must ensure that your request does not fall within the scope of non-refundable cases enumerated below. A request may be denied if it meets one or more of the criteria specified in the following parts of this Section.

Unless we can verify that your eligibility for a refund is established under mandatory consumer protection laws, we do not provide refunds and may deny your request in any of the following circumstances:

• Refund Request Deadlines
  
  Your request will not be eligible if it is submitted outside of the following timeframes:
  - For monthly and longer-term subscription periods: more than 14 (fourteen) days after your initial subscription purchase or most recent subscription renewal.
  - For weekly subscription periods: more than 7 (seven) days after your initial subscription purchase or most recent subscription renewal.
  
• Change of Mind
  
  We do not provide refunds for requests based on a change of mind or for personal reasons.
  This does not apply if the laws in your jurisdiction grant you a mandatory "right of withdrawal" from a purchase for any reason within a specific grace period.
  
• Expired Subscription Periods
  
  As a general rule we do not satisfy refund requests with respect to subscription periods that have already ended.
  
• Violation of Terms or Unauthorized Use of iScanner Account
  
  Your request will be denied if we have reasonable grounds to believe that your use of the relevant iScanner Account is unauthorized, or if you are using the Website and/or iScanner App(s) in violation of the Terms of Use and End User License Agreement for iScanner Website and/or Terms of Use and End User License Agreement for iScanner Apps.
  
• Suspected Fraud or Significant Use of Service
  
  We reserve the right to deny refund requests that we have reasonable grounds to believe are fraudulent, abusive, or made in bad faith. This may include cases where we detect that the Premium Features of your subscription have been used.
  How We Assess Premium Features Use: Our primary indicator of Premium Features use is your cloud storage. All registered iScanner users receive 200 MB of cloud storage for free; a subscription is required to exceed this limit.
  If we detect that your iScanner Account's cloud storage usage has exceeded 200 MB after your subscription purchase, it serves as evidence that you have actively used and benefited from the Premium Features. We also consider the time between your subscription purchase and your refund request in conjunction with this usage.
  If significant use of Premium Features is detected, we will consider the refund request to be made in bad faith unless you provide relevant evidence of critical bugs or malfunctions that prevented your proper use of iScanner Service.
  For transparency, our verification process is limited to technical data related to your iScanner Account. We can only see your email address, subscription ID, total cloud storage capacity, and the amount of storage you have actually used. We do not access the contents of the Files associated with your iScanner Account, you are the only person who can exercise control over such files.

Scope of Approved Refunds. If your refund request is approved, the refund will only be issued for the subscription period in which the request was properly made. Our standard approach is not to issue retroactive refunds for previous subscription billing periods.

III. REFUND PROCESS

If you reasonably believe you are eligible for a refund in accordance with this Refund Policy and applicable law, please follow the process outlined below.

Submit Your Refund Request

You can send us your request through one of the following channels:

• Through Your iScanner Account: use the “Contact Us” form within your iScanner Account. To access it: Sign in to your iScanner Account on the Website → In the upper right corner, click on your account name (where your email is displayed) → Select the “Contact Us” section from the dropdown menu.
• By Email: Send your request directly to our support team at [email protected].
• Via Web Form: Use our general contact form.

Provide Necessary Information

To ensure your request is processed quickly and efficiently, please include the following information in your initial message:

• Your full name and the email address associated with your iScanner Account.
• Transaction details (date of purchase and amount).
• The last 4 digits of the credit/debit card used for the purchase.
• Proof of purchase (e.g., a screenshot of the transaction or the receipt).
• A detailed explanation of why you are requesting a refund.

Please note that after receiving your initial request, we may contact you to ask for additional information or documentation to support your claim.

Once all the information necessary to proceed is received, your request will be carefully reviewed. We will notify you of our decision on the approval or rejection of your refund within a reasonable period of time.

If your refund request is approved, the refund will be issued to your original form of payment.

Please be aware that once we approve and process the refund, it may take additional time for the funds to be returned to your account. This processing time can vary depending on your bank, financial institution, or payment provider, and is outside of our direct control.

IV. CHARGEBACKS

Please Contact Us First. Before filing a chargeback with your bank or payment card issuer, we strongly encourage you to contact our support team first. This is almost always the fastest and easiest way to resolve any payment issue or receive a refund you may be entitled to. The formal chargeback process can be slow and may limit our ability to help you directly.

Disputes of Legitimate Charges. We recognize that chargebacks can occur for various reasons. However, if you dispute a legitimate charge for a subscription by raising a chargeback without a valid reason (as determined in our reasonable discretion), we reserve the right to suspend your access to all subscription Premium Features for the breach of your payment obligations.

Disputing Improper Chargebacks. We reserve the right to dispute any chargeback that we believe is improper or lacks merit. Disputing a chargeback is a standard process where we provide evidence to your bank or payment provider to demonstrate the validity of the transaction.

V. CHANGES TO REFUND POLICY

We reserve the right to modify or update this Refund Policy at any time. Any changes shall be effective immediately upon posting the revised version of the Refund Policy on this webpage. It is your sole responsibility to review this Refund Policy periodically to stay informed of updates.

VI. COMMUNICATION CHANNELS

If you have any questions regarding this Refund Policy, please contact us using the methods described in Section III, subsection "Submit Your Refund Request."

Copyright © 2025 BP Mobile LLC